FAQ

FAQs

These are the questions our customers frequently ask.

How to order?

  • Just follow these simple steps in ordering your desired design.
  1. Go to our website: https://radtravelph.com/collections/all
  1. Choose a product you want to buy then click Add to Cart
  2. You can add more product by clicking on Add to Cart
  3. Proceed to checkout. Select COD as Payment option.
  4. Enter your complete shipping details.
  5. That's it. We'll get notified and we'll process your order for shipment.

How to cancel an order?

  • Once order has been checked out, cancellation is not possible on customer’s end. You can send us email at support@radtravelph.com or PM us in Facebook to cancel your order.
  • We can cancel your order as long as the item was not shipped and tracking number is not yet generated.

What is the payment method?

  • We accept Cash on Delivery and you can also pay through Paypal.

How long should I wait for my order to arrive?

  • Shipping will take 3-7 days depending on your location.
  • Please take note that our shipping and delivery service is handled by a third party courier, whether it would be LBC, Xpost, FSI, etc. We do not hold or control the time of the delivery once it’s in transit status.
  • The courier do not deliver during Sundays and Holidays.

There are instances that shipping time may take longer than what we stated because of these following reasons:

  • Bottlenecks in shipping.
  • Incomplete shipping address.
  • Area not covered via COD or area is considered as remote area.
  • Unreachable mobile number.

Can I change my shipping information?

  • You can send us email at  support@radtravelph.com or PM us in Facebook if you would like to change or update something in you shipping information.
  • Please take note that once the order has been processed or shipped we can no longer change anything in the shipping information.

How can I contact you/ how can I reach your customer support?

  • You can send us email at  support@radtravelph.com . A customer representative will reply to your email within 24 hours. You can also PM us in Facebook.